333dk Privacy Policy

1.1 Data Controller. For the purposes of this Privacy Policy, 333dk acts as the data controller in respect of the personal data it processes in connection with the operation of the 333dk platform at 333dk.net. As data controller, 333dk determines the purposes for which personal data is collected and the means by which it is processed.

1.2 Platform Scope. This policy applies to all personal data collected through the 333dk website, account registration and login flows, the sportsbook and casino game lobbies, the cashier and payment processing areas, customer support communications, and any marketing communications you receive from 333dk, provided you have given consent for such communications.

1.3 Contact Details. If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, you may contact the 333dk Data Team by email at [email protected]. Our support team is available 24 hours a day, 7 days a week. We aim to respond to all data-related enquiries within 72 hours (Bangladesh Standard Time, UTC+6).

333dk collects different categories of personal data depending on the nature of your interaction with the platform. The following table summarises the primary categories of data we process:

2.2 Sensitive Data. 333dk does not intentionally collect sensitive personal data — such as racial or ethnic origin, religious beliefs, health data, or biometric identifiers — as part of its standard account and gaming operations. If any such data is incidentally contained within a KYC document you submit, it will be treated with the highest level of confidentiality and used only for the purpose of identity verification.

2.3 Data You Choose Not to Provide. Certain data fields are mandatory for the creation and operation of a 333dk account (for example, name, date of birth, email address, and mobile number). If you choose not to provide mandatory data, 333dk may be unable to open your account, process your transactions, or provide certain features of the platform.

3.1 Direct Collection. The majority of personal data we hold about you is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a survey or promotional communication. You are in control of what information you submit through these interactions.

3.2 Automated Collection. When you access and navigate the 333dk platform, we automatically collect technical and usage data using server logs, cookies, and similar tracking technologies. This includes your IP address, device identifiers, browser configuration, pages accessed, and the sequence and duration of your gaming sessions. See Section 6 (Cookies and Tracking) for full details.

3.3 Third-Party Sources. In certain circumstances, 333dk may receive personal data about you from third-party sources. These include:

• Payment network providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank) — to confirm transaction status and detect payment fraud.
• Identity verification and KYC service providers — to cross-reference the identity documents you submit against official databases.
• Fraud prevention and anti-money laundering (AML) screening partners — to check player details against watchlists and risk databases.
• Game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) — limited technical identifiers necessary to load and authenticate your game session.

3.4 Publicly Available Sources. 333dk may supplement data held about you with information that is publicly available, for example from publicly accessible government databases or official court records, solely for the purposes of fraud prevention and AML compliance.

333dk uses the personal data it collects for the following defined purposes:

• Account Management: To create, maintain, and administer your 333dk player account, including authentication, password resets, and account settings management.
• Service Delivery: To provide access to casino games, live dealer tables, sports betting markets, and all other features of the 333dk platform that you use.
• Payment Processing: To facilitate deposits and withdrawals via your chosen payment method, verify payment ownership, and maintain an accurate transaction history for your account.
• KYC and Identity Verification: To verify your identity and age before processing withdrawals, in compliance with our anti-money laundering obligations and age-restriction policies (18+ only).
• Fraud and Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, and other security threats to you and the wider player community.
• Responsible Gaming: To monitor gaming behaviour patterns that may indicate problem gambling, to apply self-exclusion and limit settings you have requested, and to intervene proactively where necessary under our responsible gaming obligations.
• Customer Support: To investigate and resolve support queries, disputes, and complaints in a timely and accurate manner.
• Legal Compliance: To meet our obligations under applicable international regulations, including anti-money laundering, counter-terrorism financing, and data protection laws.
• Platform Improvement: To analyse aggregate usage patterns and improve the performance, stability, and feature set of the 333dk platform. All analysis for this purpose is conducted on anonymised or pseudonymised data wherever possible.
• Marketing Communications: To send promotional offers, bonus notifications, and platform updates to players who have opted in to marketing communications. You may withdraw this consent at any time by contacting support or adjusting your account preferences.

4.1 No Selling of Data. 333dk does not sell, rent, or otherwise commercially transfer your personal data to third parties for their own marketing or commercial purposes. Any data sharing with third parties is strictly limited to the purposes outlined in Section 7 of this policy.

333dk processes your personal data on the following legal bases:

• Contractual Necessity: Processing your identity data, contact data, and financial data is necessary for 333dk to perform the contract with you — namely, to operate your player account and provide the gaming services you have requested.
• Legal Obligation: Certain processing activities — in particular KYC verification, AML screening, and the retention of transaction records — are required by applicable international regulations to which 333dk is subject as an operator of an online gaming platform.
• Legitimate Interests: 333dk processes technical and usage data on the basis of its legitimate interests in maintaining platform security, detecting fraud, improving the quality of its services, and monitoring for responsible gaming concerns — provided these interests do not override your fundamental data protection rights.
• Consent: Where 333dk sends you marketing communications or uses non-essential cookies, it does so on the basis of your explicit consent. You have the right to withdraw this consent at any time, and withdrawal of consent will not affect any processing carried out prior to that withdrawal.

6.1 What Are Cookies. Cookies are small text files placed on your device by the 333dk platform when you visit and interact with the site. They allow 333dk to recognise your device across sessions, remember your preferences, maintain your login state, and collect statistical information about how the platform is used.

6.2 Types of Cookies Used. 333dk uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without preventing access to the platform.
• Functional Cookies: Remember your language preference, account display settings, and game lobby layout choices to personalise your experience across sessions.
• Analytics Cookies: Collect anonymised data about how players navigate the platform — which pages are visited most frequently, where players exit the site, and how long sessions last. This data helps 333dk improve the platform experience.
• Security Cookies: Used to detect and prevent fraudulent login attempts, unusual account activity, and bot-driven interactions with the platform.

6.3 Cookie Management. You may configure your browser to block or delete cookies at any time. Please note that blocking strictly necessary cookies will impair the functionality of your 333dk account. Analytics and functional cookies may be disabled without affecting core account access.

6.4 Local Storage and Similar Technologies. In addition to cookies, 333dk may use browser local storage and session storage to cache game assets and maintain UI state during an active gaming session. This data is stored locally on your device only and is not transmitted to 333dk servers independently of your normal session traffic.

7.1 Permitted Disclosures. 333dk does not disclose your personal data to third parties except in the following defined circumstances:

• Payment Processors: Your financial data (payment account references and transaction amounts) is shared with bKash, Nagad, Rocket, Upay, and banking partners solely to facilitate deposits and withdrawals you initiate. Each payment partner operates under its own privacy policy and is bound by its respective network's data security obligations.
• KYC and Identity Verification Providers: Identity documents and personal identifiers may be shared with specialist KYC service providers who verify your identity against official databases on 333dk's behalf. These providers are contractually prohibited from using your data for any purpose other than verification.
• Game Studios: A limited technical identifier (session token) is shared with game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) to authenticate your game session. No financial data or full identity data is passed to game studios.
• Fraud and AML Screening Services: Basic identity and transaction data may be checked against industry-standard fraud prevention and AML watchlist databases. This processing is required to protect the integrity of the platform and comply with applicable regulations.
• Legal and Regulatory Authorities: 333dk will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, by a valid legal order, or where disclosure is necessary to prevent or investigate fraud, money laundering, or other serious crimes.
• Business Transfers: In the event of a merger, acquisition, or asset sale involving 333dk, player data may be transferred to the acquiring entity as part of the transaction, subject to equivalent data protection commitments being maintained.

7.2 International Transfers. Some of the third parties described above may be located outside Bangladesh. Where personal data is transferred internationally, 333dk takes reasonable steps to ensure that adequate data protection standards are maintained by the recipient, including through contractual data processing agreements.

8.1 Retention Periods. 333dk retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account and Identity Data: Retained for the lifetime of your active account, plus a minimum of five (5) years following account closure, to comply with AML record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with financial regulation obligations.
• KYC Documents: Retained for five (5) years following account closure or the date the document was submitted, whichever is later.
• Support Communications: Retained for three (3) years from the date of the interaction, or until a related dispute is fully resolved, whichever is later.
• Technical and Usage Data: Anonymised or deleted within twenty-four (24) months of collection, unless retention is required in connection with an active investigation or regulatory inquiry.
• Marketing Consent Records: Retained for the duration of your marketing opt-in, plus three (3) years following withdrawal of consent, as evidence of your consent history.

8.2 Deletion Requests. If you request deletion of your personal data, 333dk will action that request to the maximum extent permissible under applicable law. Certain data cannot be deleted while a legal retention obligation applies. 333dk will inform you of any such constraints when responding to your deletion request.

9.1 Technical Safeguards. All data transmitted between your device and the 333dk platform is protected by 256-bit SSL/TLS encryption. This applies to all platform areas including account login, the cashier, the game lobby, and support chat. 333dk's servers are hosted in secure, access-controlled data centre environments.

9.2 Access Controls. Access to personal data within 333dk's internal systems is strictly role-based. Only personnel with a demonstrable operational need to access specific data categories are granted that access. All internal data access is logged and subject to periodic audit.

9.3 Payment Data Handling. Full payment card details and mobile wallet PINs are never stored on 333dk servers. Payment processing is handled by the relevant payment network (bKash, Nagad, Rocket, Upay, or partner banks), each of which maintains its own security infrastructure. 333dk stores only the payment reference identifiers necessary to reconcile transactions in your account history.

9.4 Security Breach Response. In the event of a personal data breach that poses a risk to your rights and freedoms, 333dk will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach. Breach notifications will be sent to the email address registered to your account.

9.5 Your Responsibility. While 333dk implements robust technical measures to protect your data, the security of your account also depends on the strength and confidentiality of your password. You are responsible for maintaining a strong, unique password for your 333dk account and for enabling two-factor authentication (2FA) where available. Do not share your login credentials with any other person.

As a data subject whose personal data is processed by 333dk, you hold the following rights. To exercise any of these rights, contact the 333dk support team at [email protected]. 333dk will respond to verified rights requests within 30 days.

10.1 Verification of Requests. To protect your privacy and prevent unauthorised access to your data, 333dk will ask you to verify your identity before acting on any rights request. This may require you to provide a copy of government-issued identification. Rights requests made on behalf of another person require evidence of authority to act on that person's behalf.

11.1 Age Restriction. The 333dk platform is strictly restricted to individuals aged 18 years and above. 333dk does not knowingly collect, process, or store personal data from anyone under the age of 18. Age verification is a mandatory step before any withdrawal is processed, and 333dk may request proof of age at any point during the account lifecycle.

11.2 Discovery of Under-Age Accounts. If 333dk discovers or is informed that an account has been opened by a person under the age of 18, that account will be immediately suspended, all pending transactions will be cancelled, and any real-money balance will be returned (net of any bonuses claimed) to the original payment source. The personal data associated with the underage account will be deleted promptly, except where retention is required to document the incident.

11.3 Parental Concerns. If you believe a minor in your household may have accessed or registered on the 333dk platform, please contact the support team immediately at [email protected]. 333dk takes under-age gambling reports with the highest priority and will respond within one (1) hour during business hours.

12.1 Right to Update. 333dk reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. The updated policy will be published at 333dk.net/privacy-policy with a revised effective date.

12.2 Notification of Material Changes. Where a proposed update to this policy involves a material change to how your personal data is used — particularly any change that reduces your rights or expands the categories of data shared with third parties — 333dk will notify registered players by email at least fourteen (14) days before the change takes effect. Continued use of the platform following the effective date constitutes acceptance of the revised policy.

12.3 Previous Versions. Players who wish to review a previous version of this Privacy Policy may request a copy by contacting the support team at [email protected]. 333dk retains archived versions of the policy for a minimum of three (3) years.